Andrea S Jones P O Box 4592 Burlington, VT 05406 Customer Relations & Corporate Inquiries P.O. Box 4135, Station A Toronto, Ontario M5W 3B7 Lord & Taylor 424 Fifth Avenue New York City 10018 Attention: Brendan Hoffman I would like to place an official complaint against your store on Fifth Avenue New York City . I entered your store today after 11:00 AM to purchase a pair of B. Makowsky Ballet Flats. I was given an associate by the manager Orlando to assist me. I enquired of the shoes to the associates and as I described the shoes to him; he interrupted me to say “I think I know the shoes that you are describing, but I only have Kate Spade and those are too expensive for you.” I interjected right away to say; ‘too expensive for me?’ He proceeded to tell me that many women ask for flats and if the prices are about $300.00 then they would change their minds. I was simply blown away by his remarks. I sat down and as I walked around the
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